Five9 QA (IVR & Omni-Channel Testing)

Job Title :

Five9 QA (IVR & Omni-Channel Testing) Experience:

4–7 Years Employment Type:

Contract Location :

Remote Working Time :

8 to 11AM CST

We are seeking a skilled QA Engineer with strong hands-on experience in cloud-based IVR and omni-channel testing, specifically on the Five9 platform. This role is ideal for someone who understands IVR architectures, call flow validation, and voice/digital channel testing in contact center environments.

Responsibilities Test cloud-based IVR systems and omni-channel platforms Validate Five9 IVR architecture, call flows, routing logic, and voice workflows Perform end-to-end testing across voice and non-voice channels (chat, email, digital) Test web services, APIs, and backend integrations Design and maintain test strategies, test plans, and test cases Execute manual and automated test cases Log, track, and manage defects using Jira Prepare defect reports and participate in daily Scrum meetings Collaborate with Development and DevOps teams Support CI/CD pipeline validation Contribute to automation framework enhancements using Selenium or Razor

Skills Required: 4–7 years of QA experience in IVR / Contact Center platforms Strong hands-on experience with Five9 IVR Solid understanding of IVR architecture, call routing, SIP, and voice technologies Experience testing omni-channel solutions (chat, email, digital engagement) Experience with API and web services testing Hands-on experience with Agile/Scrum Proficiency in Jira for test and defect management Experience with Selenium or Razor IVR automation tools Familiarity with CI/CD pipelines and DevOps practices Working knowledge of GitLab and Jenkins Ability to work with US time zone overlap