Cloud Infra Support Engineer

About Abacus.AI:

is an AI research + SaaS company helping enterprises build, deploy, and operate real-time deep learning systems in production. We work with some of the most data-driven teams globally — and we’re scaling fast.

The Role: We’re looking for a Cloud Infra Support Engineer to own production reliability, work closely with customers, and act as an

on-call operations support engineer

during

US (PST) night hours

.

What You’ll Do: Own and support production cloud infrastructure (AWS / GCP / Azure) Act as on-call ops support during PST night hours (rotational, not continuous) Monitor systems, alerts, and dashboards; respond to incidents and outages Troubleshoot customer escalations and production issues Work hands-on with Kubernetes-based platforms and customer onboarding Build and improve monitoring, alerting, and automation Represent customer needs and influence platform and infra improvements

What We’re Looking For: 2+ years in Cloud Infra / DevOps / SRE / Ops roles Strong experience managing production environments Hands-on with Kubernetes, Terraform (IaC), CI/CD Solid monitoring & observability experience (Prometheus, Grafana, Datadog, CloudWatch, etc.) Proven on-call / incident response experience Comfortable working night shifts aligned with US (PST) time Familiarity with Spark, TensorFlow, GPUs, or MLOps (nice to have) Strong troubleshooting and customer-facing communication skills

What We Offer Competitive salary and equity package Opportunity to work with cutting-edge AI technology Collaborative and innovative work environment Professional development and learning opportunities

Culture :

We believe in giving everyone autonomy and ownership and don’t believe in over-management. We have a hands-off work-from-home environment where each individual has personal responsibility.