Customer Service Representative

JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE

Shift Timing: 10 Am-7 Pm Salary Budget: Fresher - 2.55 LPA - 3 LPA Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.

Language Proficiency: Good command over English (spoken). Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

✔Handle incoming calls and respond to customer queries in a timely and professional manner. ✔Make outbound calls to customers for follow-ups, feedback, or information updates. ✔Resolve product/service-related issues effectively, escalating when necessary. ✔Maintain a high level of customer satisfaction by providing accurate information and support. ✔Document all customer interactions and update CRM systems. ✔Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. ✔Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

✔Under Graduates & Graduates are welcome. Freshers can also apply. ✔0–4 years of experience in customer support (voice process). ✔Excellent verbal communication skills in English. ✔Good listening skills, patience, and empathy when dealing with customers. ✔Basic computer knowledge (MS Office, Email, CRM tools).

Interested candidates can share their CVs on ‪+91

8130202182