Technical Support Specialist

About us:

A Dubai based Fintech company to revolutionise cross-border payments for businesses and we're doing things differently. We aim to empower businesses of all sizes with tailored and unlimited financial access. We have done this for over 1500+ businesses, processing over $1Bn for them. We have offices in Ghana, Nigeria, and Dubai.

About our Engineering Team Complex problems, exceptional challenges, and a direct impact on the happiness of over 1500 businesses. Engineering is an integral part of our company - and we have big ambitions. There are many interesting challenges ahead, and you’d be able to work directly with anyone across the company. Some of us have worked in growth-stage companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning and building new things, we’d love to talk to you.

What You’ll Be Involved In ● Providing technical support to customers and internal teams, identifying, diagnosing, and resolving issues across our platform. ● Investigating and reproducing bugs, escalating them to engineering with clear, actionable context. ● Collaborating with cross-functional teams (Engineering, Compliance, Ops, Product) to ensure timely resolution of customer-impacting issues. ● Maintaining detailed documentation of issues, resolutions, and troubleshooting steps. ● Supporting continuous improvement by identifying recurring problems and proposing preventative solutions. ● Assisting in monitoring system performance and raising alerts when abnormalities occur. ● Understanding our APIs, integrations, platform behaviours, and common edge cases to support customers effectively. ● Participating in on-call rotations for critical incidents (with support and guidance from senior engineers).

You Should Apply If: ● You have strong experience troubleshooting modern web applications and APIs (Preferably 2–4+ years). ● You are comfortable reading and understanding logs, error traces, and system behaviour. ● You have working knowledge of Typescript, NextJs or NestJs ● You understand AWS fundamentals (you don’t need to be an expert). ● You excel at communicating complex technical issues in clear, simple language. ● You are comfortable working in a fast-paced environment with ambiguity. ● You are excellent at problem-solving and remain calm under pressure. ● You have familiarity with tools like Jira, Postman, and monitoring platforms (Datadog, CloudWatch, Sentry, etc.). ● You’re comfortable using AI tools to accelerate analysis and workflows. ● You think you’d enjoy the kind of work we are doing here ● Bonus: You have experience or interest in blockchain or fintech systems.