Customer Service Representative

Job Title: Customer Support Associate – International Voice Process

Location: Pune

Job Description:

We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

- Handle customer calls for international clients professionally and efficiently - Understand customer issues and provide accurate resolutions - Maintain high standards of communication and customer satisfaction - Adhere to process guidelines and quality parameters - Document customer interactions appropriately

Eligibility Criteria:

- Undergraduate/Graduate freshers are eligible to apply - Graduates with experience in International Voice / BPO domain are also welcome - Excellent verbal communication skills in English - Customer-focused mindset and problem-solving ability

Work Schedule:

- 5 days working - 2 rotational weekly offs - Rotational shifts (as per business requirements)

How to apply:

Interested candidates can share their cv's on whats app

Contact Person : HR Khushboo Sethi

Contact Details : 7738035291