Growth Consultant..

Shipsy – AI-Native Platform for Autonomous Supply Chains

Gurgaon

- AI-powered technology DNA - Integrated TMS + WMS platform - Global market presence with 275+ enterprises served - Recognized by Gartner Magic QuadrantTM and "Customers' Choice" in Transportation Management Systems - Clients include Heineken, Aramex, Walmart, Qatar Post

Role: Growth Consultant

Objective:

Be the primary advocate for Shipsy's customers, ensuring maximum value realization, strong adoption, customer satisfaction, and contributing to revenue growth and retention.

Key Responsibilities

- Client Relationship Management

- Build and nurture long-term client partnerships

- Onboarding & Adoption

- Ensure smooth onboarding, accelerate time-to-value, and drive adoption

- Account Reviews & Growth

- Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities

- Customer Advocacy

- Represent customer feedback internally to product and engineering teams

- Problem Resolution

- Proactively address challenges in partnership with support/product teams

- Training & Enablement

- Deliver workshops, training sessions, and resources for clients

- Data-Driven Insights

- Analyze usage data to track engagement, identify risks, and recommend strategies

- Renewals & Retention

- Partner with account management to secure renewals and expansion revenue

- Growth Consulting & Strategy

- Advise clients on strategic initiatives to maximize business outcomes

Candidate Profile:

Experience: 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain/logistics tech, or Expansion Sales

Knowledge: Strong understanding of supply chain operations and customer lifecycle management

Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally

Education: Bachelor's in Business, Technology, or related field (Master's preferred)

Culture & Opportunity

- Be part of building the future of autonomous supply chains - Work in a fast-growing, innovative, and globally recognized AI-native platform