Jio Center Manager

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You'll Do

- Deliver overall sales, revenue & customer acquisition targets for the Jio Center - Oversee smooth daily operations, administration & service delivery - Optimize productivity, resources, and cost efficiency of the center - Ensure compliance with statutory, regulatory & commercial guidelines - Manage permissions/approvals required for local projects & deployments - Build strong relationships with channel partners to enhance throughput - Drive customer retention, manage escalations & improve NPS - Lead, coach & motivate cross-functional sales, service & support teams

What We're Looking For

- 10–14 years of experience in telecom, operations, sales or service leadership - Strong P&L understanding with the ability to manage budgets & commercial controls - Solid project management and execution capability - Excellent team management, influencing & problem-solving skills - Ability to work cross-functionally and manage external stakeholders - Execution-focused, customer-centric, and highly accountable leader