Manger Operations

Hiring: Manager – Operations (Uber Customer Support | Domestic Process) Location - Lucknow We are looking for a dynamic and experienced

Manager – Operations

to lead end-to-end service delivery for a Domestic BPO process. This role requires strong operational expertise, people leadership skills, and the ability to drive performance excellence while ensuring high client satisfaction. Key Responsibilities: Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity). Lead, coach, and develop Team Leaders and agents to achieve business objectives. Handle client interactions, governance calls, and performance reviews. Drive process improvements, RCA/CAPA initiatives, and ensure compliance adherence. Collaborate with WFM, QA, and Training teams for seamless operational flow. Prepare MIS reports and provide analytical insights for decision-making. Requirements: Graduate with

8+ years of experience , including

minimum 2 years as Manager – Operations in BPO . Strong leadership, communication, and stakeholder management skills. Good understanding of WFM, Quality frameworks, MIS, and process management.