Associate Product Manager – Payments (Middle East)

About the Company

FirstCry is Asia’s largest omnichannel platform for baby & kids products, and our Middle East division is scaling rapidly across UAE & KSA.

About the Role

We are looking for a high-energy Associate Product Manager – Payments who can optimize checkout performance, improve payment success rates in a multi-currency environment, and leverage AI to enhance product delivery. This role sits at the intersection of Payments, Data, and Customer Experience.

Responsibilities

- Own the roadmap for payment modules (ideation to launch) - Create PRDs, user stories & wireframes - Analyze transaction failures, bin-level performance & gateway latencies - Drive payment Success Rate (SR) optimization - Partner with Business, Operations & Engineering teams - Lead QA & UAT cycles for seamless releases - Conduct deep research on ME payment trends (BNPL, COD, digital wallets) - Use AI tools to improve documentation, testing & insights

Qualifications

- B.E./B.Tech (CS preferred) - MBA from Tier 1 / Tier 2 institute (preferred)

Required Skills

- 1–3 years in Product Management (Fintech / E-commerce / Payments preferred) - Strong understanding of Payment Gateways & API integrations - Knowledge of card-bin analysis & multi-currency checkout flows - Hands-on with Google Analytics 4, SQL, Tableau/PowerBI/Looker - Experience with Figma/Miro/Balsamiq - Strong communication & stakeholder management skills - Self-driven, analytical & customer-obsessed mindset

Preferred Skills

- Experience in diverse payment ecosystems such as: - - Mada - Apple Pay - STC Pay - Directly impact the growth of a fast-scaling international e-commerce business in the GCC region.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Interested candidates can e-mail directly to cnt.nilakhi.bhattacharjee@firstcry.in