Customer Support Executive

Customer Support Executive ( Freshers can apply )

Overview

Red Leaf Softwares & Services LLP delivers innovative software solutions, specializing in enterprise applications and web development. We focus on providing scalable, efficient, and high-quality technology solutions to our clients.

Key Responsibilities

- Handle inbound and outbound calls, emails, chats, training support, and data entry related to customer inquiries. - Provide accurate and timely information about company products and services. - Resolve customer complaints and issues in a professional and efficient manner. - Escalate complex queries to the relevant department when required. - Maintain detailed and accurate records of customer interactions in the CRM system. - Follow up with customers to ensure resolution and achieve customer satisfaction. - Collaborate with internal teams to continuously improve the overall customer experience.

Requirements

- Freshers are welcome to apply. - Excellent verbal and written communication skills in English (fluency required). - Bachelor’s degree in any discipline (preferred). - Strong problem-solving, interpersonal, and customer-handling skills. - Ability to multitask and manage time effectively. - Proficiency in MS Office and basic computer applications.

Salary & Benefits

- Salary: As per company standards and based on interview performance. - Training will be provided.

Additional Information

Company Name: Red Leaf Softwares & Services LLP

Website: www.redleafsoftwares.com

Location: 503, B-Wing, Gopal Palace, OPP. Venus Stratum, Nehru Nagar, Ahmedabad, Gujarat – 380015

Phone: 7486866742

Email: hr@redleafsoftwares.com

Office Hours: 10:00 AM to 7:00 PM (Monday to Saturday)

- Probation Period: 3 Months | Notice Period: 2 Months