HCL Hiring for O2C Collection Specialist

Job description

HCLTech Walk-In Drive For OTC Billing/Dispute Managment (2-5 Years ) Skill : OTC, Dispute Management/Dispute Resolution/ OTC Collections Analyze recurring dispute trends and identify root causes. Collaborate with cross-functional teams to resolve medium-complexity disputes. Prepare and present dispute dashboards to stakeholders. Recommend process improvements to reduce dispute volume. Train new associates on dispute handling procedures. Ensure documentation is audit-ready and compliant. Monitor SLA adherence and flag delays. Support internal audits and compliance checks. Stakeholder Management Handle escalations and communicate with senior stakeholders. Advanced Reporting Build and interpret complex dispute metrics. Project Management Lead initiatives to reduce dispute cycle time. Compliance Expertise Navigate legal and regulatory frameworks. Mentorship Guide junior team members and review their work. Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking. Change Management Support implementation of new policies or tools. Lead resolution of high-value or complex disputes. Act as a point of contact for escalations from analysts and associates.

Contact Person:

Suryapriya, Jefferson, Monica Celeen, Vishnu B Date: 12th & 13th Jan Experience: 2 to 6yrs. Venue: HCLTech, ETA 3 -

Sandhya infocity, OMR, Rajiv Gandhi Salai, near AGS cinemas, Navalur, Chennai, Tamil Nadu 600130

Required Skills: Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application). Degree should be Mandatory (Minimum 15 Years of education mandatory). Work from Office. Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Experience in Accounts Receivable and

O2C Collections Regular customer follow-ups for outstanding payments Aging review and monitoring of overdue invoices Professional communication with customers via calls and emails Support towards timely collections and cash flow improvement

Role:

Customer Success ,

Service & Operations - Other Industry Type:

IT Services & Consulting Department:

Customer Success ,

Service & Operations Employment Type:

Full Time, Permanent Role Category:

Customer Success, Service & Operations - Other Education UG:

Any Graduate