Business Operations Specialist

About AiSensy AiSensy is India’s leading

WhatsApp-based Marketing & Engagement platform , built on Official WhatsApp Business APIs. We empower

210,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their customer engagement and revenue through automation-driven communication solutions. Recognized as

Meta’s Emerging Partner of the Year 2023

and

CTWA Partner of the Year 2024 , AiSensy is one of India’s fastest-growing B2B SaaS startups. We work with brands like

Adani, PhysicsWallah, Yakult, Godrej, Vivo, Asian Paints, Wipro, and India Today Group , helping them drive 25–80% of their business revenue via WhatsApp.

Role Overview We are looking for a

Business Analyst

who will partner with our

Product, Tech, and Growth teams

to unlock insights from data and drive strategic decision-making. You will be responsible for building dashboards, analyzing data trends, and delivering recommendations that directly impact product innovation, partner growth, and business performance.

Key Responsibilities Collect, clean, and analyze data from multiple sources to identify trends, patterns, and actionable insights. Connect databases ( MySQL, Postgres, BigQuery, etc. ) to BI and analytics tools ( Metabase, Power BI, Tableau ). Design, build, and maintain dashboards in

Metabase

to track product adoption, sales performance, partner success, and campaign outcomes. Perform in-depth

Excel analysis

(pivot tables, macros, Power Query, advanced formulas). Write

advanced SQL queries

for data extraction, manipulation, and validation. Use

Python (pandas, numpy, matplotlib, etc.)

for automation, analytics, and predictive modeling. Collaborate with

Product, Engineering, Partnerships, and Marketing

teams to translate data into actionable recommendations. Ensure

data accuracy, quality, and consistency

across all reporting systems. Support A/B testing, funnel analysis, and growth experiments with data-driven insights.

Qualifications & Skills Bachelor’s degree in

Engineering, Statistics, Economics, Computer Science , or related field. 2–4 years

of experience as a

Business Analyst / Data Analyst , preferably in

SaaS, Tech, or Analytics-focused environments . Advanced proficiency in

Excel

(pivot tables, macros, automation). Strong hands-on experience with

BI tools

(Metabase, Power BI, or Tableau). Proficiency in

SQL

and good understanding of relational databases. Working knowledge of

Python

for data analysis and automation. Strong analytical mindset with the ability to

translate complex datasets into business insights . Excellent

communication, storytelling, and presentation skills .

Nice to Have Exposure to

SaaS or API-driven business models . Experience working closely with

product and growth teams

in a startup environment. Familiarity with

statistical methods, A/B testing, and experimentation frameworks .

Why Join AiSensy? Be part of

India’s fastest-growing WhatsApp SaaS platform

driving ₹400 Cr+ in annual WhatsApp-driven engagement. Work with

top global brands

and cutting-edge SaaS products. Exposure to

scalable tech stacks, real-time analytics, and automation-driven growth . Collaborative,

high-impact startup culture

where your work directly influences business outcomes.