Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!

What You’ll Be Doing:

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Provide top-notch support to global clients via calls, chat, and email - ️ Troubleshoot technical issues related to: - VPN, Drivers, O365, Active Directory - Operating systems & basic networking - Microsoft Office and other productivity tools -

Work on ticketing tools such as ServiceNow, Remedy, or Control-M -

Own the issue, analyze, and provide efficient, timely resolutions -

Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For:

- ✅ Excellent communication skills – both verbal and written - ✅ Strong analytical and problem-solving ability - ✅ Confidence in handling and resolving technical queries independently - ✅ Willingness to work in a 24x7 environment (rotational US shifts) - ✅ Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

- Fluent English communication is a must - 100% Work From Office – no hybrid or remote option - Comfortable with night/rotational shifts (US time zones)

Why Join Infosys BPM?

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Global brand & structured career growth -

Continuous learning and upskilling opportunities -

Exposure to world-class processes and tools -

Diverse and inclusive workplace culture

Location: Pune

Shift: Rotational (24x7), including night shifts

Mode: Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR