State Data Center Expert (Mid Senior Level)-Government & Public Sector

Job Title : State Data Center Expert Location:

Vijayawada Service Line-

Government & Public Sector Sub Service Line-

Digital Government Advisory (DGA) Work Arrangement - Client Location, on-site

>>About KPMG KPMG is a global network of professional services firms providing Audit, Tax, and Advisory services. We operate in 143 countries and territories and have over 265,000 people working in member firms around the world. At KPMG in India, we are committed to delivering high-quality services that help our clients navigate complex challenges and drive sustainable growth.

>>About the Digital Government Advisory Team KPMG India’s Digital Government Advisory (DGA) practice helps government bodies modernize public services through technology. It offers strategic consulting, digital architecture, and sector-specific solutions across areas like transport, water, justice, and finance. The team enables large-scale e-Governance, data analytics, and automation to improve efficiency and citizen experience.

>>About the Role: The State Data Center Manager will oversee end-to-end operations of the State Data Center(s), ensuring high availability, security, and compliance for e-Governance applications and shared services. This role involves managing IT infrastructure, facilities, vendors, and service providers while driving operational excellence and meeting stringent SLAs.

>>Key Responsibilities: 1. Operations & Service Management Manage 24×7 operations for compute, storage, networking, virtualization, backup/DR, and shared services (DNS, email, directory, monitoring). Lead NOC/SOC operations, incident/problem/change management, and RCA. Define and enforce SLAs/OLAs for hosted applications and infrastructure. Maintain CMDB, SOPs, runbooks, and operational dashboards. 2. Infrastructure & Capacity Plan and optimize capacity for compute, storage, and network. Manage virtualization/hyperconverged platforms, container orchestration (Kubernetes), and hybrid cloud integration. Oversee DC facilities: power, cooling, fire suppression, access control, cabling, and rack planning. 3. Security, Compliance & Risk Implement and monitor security controls (SIEM, endpoint protection, vulnerability management). Ensure compliance with ISO 27001, CERT-In advisories, and government IT security guidelines. Conduct risk assessments, BCP/DR drills, penetration tests, and manage audits. 4. DR, Backup & High Availability Architect and manage backup policies and restore testing. Maintain DR sites, replication, and failover procedures; conduct periodic drills. 5. Vendor & Contract Management Govern MSP/SI contracts, performance, and deliverables. Manage procurement lifecycle: RFPs, technical evaluations, acceptance testing, AMC/renewals. Coordinate with OEMs for support and migrations. 6. Governance & Stakeholder Management Act as SPOC for departments hosting at the SDC. Prepare management reports on uptime, SLA adherence, incidents, and compliance. Drive technology refresh and continuous improvement initiatives. 7. Documentation & Knowledge Management Maintain architecture diagrams, asset registers, and contract repositories. Ensure SOPs/runbooks are current; deliver training for L1/L2/L3 teams.

>>Required Qualifications & Experience: Bachelor’s degree in Engineering/Technology/Computer Science; Master’s preferred. 10+ years of experience in data center or large-scale IT infrastructure operations; 3–5 years in managerial roles. Hands-on experience with: Servers (x86), SAN/NAS storage, enterprise networking (L2/L3, SDN), firewalls, IPS/IDS. Virtualization (VMware/Hyper-V/KVM), HCI, containers (Docker/Kubernetes), automation tools. Monitoring (NMS/APM/SIEM), backup/DR solutions, identity & access management. Proven track record managing 24×7 operations and high-availability architectures. Experience with government/public-sector policies and audits is a plus.

>>Preferred Skills: ITIL v4, ISO 27001 Lead Implementer/Auditor. VMware VCP, Cisco CCNP/CCIE, Red Hat, Azure/AWS/GCP certifications. Kubernetes (CKA/CKAD), PMP/PRINCE2 (optional).

>>Key Skills Strong leadership and stakeholder communication. Deep technical knowledge across infrastructure and security. Vendor negotiation, budgeting, and performance management. Analytical problem-solving and RCA. Excellent documentation and process orientation.

>>KPIs / Success Metrics Uptime ≥ 99.95%. Incident MTTR within defined SLA. Backup/Restore success ≥ 99%. Zero critical audit non-conformities. Stakeholder satisfaction ≥ defined benchmarks.

>>Behavioral Competencies Accountability under pressure. Collaboration across departments and vendors. Ethical conduct and confidentiality. Clear and structured communication.

>>Skills & Competencies Hybrid Cloud Strategy and integration experience. Green DC initiatives and sustainability reporting. AIOps and automation for self-healing systems.

>> Perks & Benefits Comprehensive health coverage (medical, dental, vision) and wellness programs Competitive pay with performance bonuses and retirement benefits Flexible work options and generous paid time off, including parental and sabbatical leave Professional development through certifications, global mobility, and learning platforms Inclusive culture with recognition programs, volunteering opportunities, and employee engagement initiatives

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or other legally protected status. As an equal opportunity employer, KPMG is committed to fostering a culture where everyone feels welcomed and is treated fairly. If you have any reasonable accessibility or accommodation requirement that will make you more comfortable during the assessment and recruitment process, please let us know and our Talent Acquisition colleague will connect with you.