Support Engineer

IAM Support Engineer Be the first line of defense in Identity & Access Management. At Tuebora, we build intelligent Identity Governance and Administration (IGA) solutions that help enterprises secure and simplify access. As an IAM Support Engineer (L1), you’ll play a critical role in ensuring our customers’ identity systems run smoothly, securely, and efficiently. You’ll be the first point of contact for technical queries — troubleshooting issues, resolving access challenges, and collaborating closely with engineering teams when deeper intervention is needed.

What You’ll Do

Respond to and manage incoming IAM-related support tickets Troubleshoot user provisioning, access control, and authentication issues Perform basic log analysis and diagnostics Escalate issues with complete technical context when required Communicate clearly with enterprise customers across global regions Contribute to internal documentation and knowledge base Work closely with engineering and product teams for resolution

What You’ll Bring 2+ years in IAM / IT support / application support roles Understanding of Identity & Access Management concepts Hands-on exposure to Linux, MySQL, APIs, and cloud environments Strong troubleshooting and analytical skills Clear written and verbal communication Willingness to support global customers across time zones A proactive, ownership-driven mindset

Why Join Tuebora? Work on enterprise-grade IAM & IGA solutions Exposure to global clients and complex identity environments Fast-learning, high-impact environment Collaborative team culture

Let’s simplify identity — together.