US Insurance Broking Operations

Urgent Hiring – US Insurance Broking Operations

Location: Pune & Noida

Domain: US Insurance Broking (PL / CL / EB)

We are actively hiring for multiple leadership and domain expert roles in US Insurance Operations. If you have strong experience in Personal Lines, Commercial Lines, or Employee Benefits, this is a great opportunity to move into a leadership or specialist role.

Open Positions & CTC

- SME Trainer – 6 positions – ₹7 LPA - Team Leader (TL) – 16 positions – ₹10 LPA - Team Manager (TM) – 10 positions – ₹13 LPA - Service Delivery Manager (SDM) – 10 positions – ₹18 LPA

Role: SME Trainer

Experience: Minimum 5 years in US Insurance Broking

Location: Pune / Noida

Key Requirements

- Strong experience in US broking processes - Working knowledge of Applied EPIC system - Hands-on experience in one or more of the below processes across Personal Lines, Commercial Lines, or Employee Benefits: - New Business - Renewals - Endorsements (policy modifications) - Cancellations & Reinstatements - Certificates of Insurance (COI) - ID Cards - Re-marketing to alternative carriers

Responsibilities

- Deliver domain and process training to operations teams - Create training materials, SOPs, and job aids - Conduct refresher sessions and knowledge assessments - Support transitions and new process migrations - Work closely with Operations and Quality teams to improve process understanding

Team Leader (TL) – 16 Positions

CTC: ₹10 LPA

- Lead a team handling US Insurance operations - Monitor SLAs, quality, productivity, and client deliverables - Provide floor support and resolve escalations - Drive performance and team development

Team Manager (TM) – 10 Positions

CTC: ₹13 LPA

- Manage multiple teams within US broking operations - Ensure service delivery, stakeholder management, and performance metrics - Drive process improvements and operational excellence

Service Delivery Manager (SDM) – 10 Positions

CTC: ₹18 LPA

- Own client engagement and end-to-end service delivery - Manage governance, escalations, and performance reviews - Lead transition and stabilization of new processes - Ensure SLA adherence and revenue alignment

If you have relevant US Insurance broking experience and are open to Pune or Noida location, share your updated resume or connect directly for more details.

Immediate joiners will be preferred.

Contact No: +91-8655512320

Email Id:shoba@careerguideline.com