Account Manager

Account Manager

What are we looking for

real solver?

Solver? Absolutely. But not the usual kind. We're searching for the architects of the audacious & the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer ‘best practices,’ and build solutions that make the future possible NOW, then you're speaking our language.

Your Mission: The Role

solving for better.

This isn't your typical Account Manager gig. We don't ‘manage’ accounts; we accelerate their success.

You are a forward-deployed solver (fds), embedded directly within our most strategic client relationships. Your mission is to be obsessively client-centric, acting as the Directly Responsible Individual (DRI) for turning their business goals into realized value. You will quarterback the entire post-sale journey—from unearthing new opportunities to mitigating risks and ensuring every promise is brilliantly kept.

If you’re a strategic farmer with the instincts of a hunter, the empathy of a trusted confidant, and the relentless execution mindset of an engineer-we’ve got a seat for you at the front of the table.

You're not just managing a client. You're owning their success.

Your Responsibilities

what you will wake up to solve.

This isn't a ‘check-in and chat’ role. You are the DRI for your portfolio's health, growth, and success. Your mission: use our ‘solver DNA’ to deepen partnerships and deliver ‘real value’ long after the sale.

Here’s how you’ll make your mark:

- Growth Catalysis & Value Expansion: You are a catalyst for growth, unlocking new value by serving as both the client's champion and an internal navigator. You own the entire post-sales commercial journey, quarterbacking escalations and managing executive stakeholders to ensure our delivery engine is perfectly synced with client ambitions. - Strategic Partnership & Influence: Forge unshakeable partnerships with key client stakeholders, becoming their go-to confidant on all things tech and transformation. Lead high-impact Quarterly Business Reviews (QBRs) that serve as strategic roadmaps, not just status updates. - Obsessive Support & Proactive Success: Orchestrate flawless execution for client 'go-live' moments and critical events, acting as mission control for their success. Own the red flag. When issues arise, you marshal resources until the problem is evloved (solved differently). - Building 'Clients for Life': Champion the voice of the customer internally, funneling their feedback to make all of Searce better, faster, and smarter. - Strategic Account Cultivation: Proactively engage with key client accounts to understand their evolving needs, identify new solution opportunities, and drive the long-term strategic growth of the partnership. - Operational Advisory & Issue Resolution: Provide expert guidance on day-to-day operational challenges, coordinating with internal teams to ensure smooth service delivery and rapid resolution of emerging issues. - High-Stakes Escalation Management: Lead the navigation of complex client escalations and difficult conversations, acting as the primary advisory point to align stakeholders and achieve mutually beneficial outcomes. - Commercial & Contractual Oversight: Advise on contract renewals, expansions, and amendments, ensuring alignment with proposed solutions and managing any commercial discussions related to service delivery or invoicing

Welcome to Searce

The ‘process-first’, AI-native modern tech consultancy that's rewriting the rules.

We don’t do traditional.

As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better.

Functional Skills

- Strategic Partner, Trusted Confidant: Moves beyond a vendor relationship to forge true partnerships. Listens for what's not said, earns the right to provide strategic guidance, and becomes the client's go-to advisor for their toughest challenges. - Value Hunter, Growth Catalyst: Possesses a sixth sense for opportunity. Proactively identifies whitespace and connects client ambitions to Searce solutions, turning successful delivery and established trust into new streams of growth. - Obsessive Advocate, Retention DRI: Owns the client's success as if it were their own. Relentlessly monitors account health, champions the client's voice internally, and makes churn a forgotten concept by ensuring value is always being delivered and realized. - Mission Controller, Crisis Quarterback: Stays calm when the heat is on. Owns escalations from start to finish, communicating with clarity under pressure, marshaling internal resources, and navigating complex issues until the problem is evloved. - Internal Navigator, Delivery Synchronizer: Acts as the central hub for the client. Translates client needs into actionable tasks for internal teams and ensures everyone—from delivery to support—is aligned, in sync, and executing flawlessly. - Commercial Storyteller: Articulates the "so what?" behind our work. Crafts and delivers high-impact QBRs that tell a compelling story of value creation, reinforcing the partnership and strategically mapping the road ahead.

Tech Superpowers

- Cloud Data Mastery: You're a wizard at leveraging public cloud data services, with deep expertise in GCP (BigQuery, Spanner, etc.) and expert proficiency in modern data warehouse solutions like Snowflake. - Data Engineering Core: Highly skilled in designing, implementing, and managing data workflows using tools like Apache Airflow and Apache Kafka. You're also an authority on advanced data modeling and ETL/ELT patterns. - AI/ML Data Foundation: You instinctively design data pipelines and structures that efficiently feed and empower Machine Learning and Artificial Intelligence applications. - Programming for Data: You have a strong command over key programming languages (Python, SQL) for scripting, automation, and building data processing applications.

Experience & Relevance

- Advisory Pedigree: 2+ yrs of foundational understanding of customer success and account stewardship, eager to ensure clients realize sustained value from their technology investments long after the initial sale. - Growth-Minded Acumen: Demonstrates a keen instinct for cultivating growth within existing partnerships, ready to support the team by identifying strategic upsell and cross-sell opportunities that align with the client's journey. - Relationship-Centric Acumen: Eager to build deep, lasting client relationships, developing core advisory skills in account governance, stakeholder management, and strategic business reviews. - Locally Attuned: Exhibits a strong desire to understand the local business ecosystem—market trends, partner capabilities, and client-specific nuances—to provide more contextual and impactful advice to their account portfolio.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.