Project Management Officer

About Us:

Good Methods Global Inc is a global health-tech venture engineering CareStackTM - a powerful practice management cloud platform for dental practices in the US. CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStackTM is rewriting the rules of what an intelligent solution should look like for dentistry.

CareStackTM is a venture funded by the same VC funds whose portfolio includes Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.

Skills you are expected to acquire

- Thorough knowledge of Carestack - workflows, features and reports. Should be able to provide solutions to new customers leveraging existing features - Knowledge of the competitive PMS products. Gaps w.r.t Carestack. Workflows that behave differently and can create potential friction - Understanding of Practice operations and how and when they use Carestack features. - Understand custom reporting requirements and how it can be solved for using existing reporting frameworks. - Understand the data conversion challenges, typical data entities that may need special attention post migration - Know Carestack set up in great detail. Own creation of all master data set up that is required before onboarding outside the purview of migration

Responsibilities – Leveraging the skills

- Coordinate with the data conversion team for every new onboarding to establish proper data conversion across all data fields - Validate Sandbox environment for accuracy of migrated data and any discrepancies due to product workflow differences - Speak to the Customer POC and validate the sandbox environment. Highlight potential risks - Highlight the potential challenges well in advance and coordinate with PM, Engineering and Data conversion teams to find a solution - Broadcast & document solutions and decisions taken with the customer POC to the Implementation leads - Speak to customer POC regularly to find any specific concerns with CS migration or specific expectations that Implementation lead should prepare for during training. Document and broadcast the same to the Implementation leads - Speak to customer POC to validate the set up and the Sandbox - Meet with the Product and highlight product gaps that are critical for smooth onboarding - Build a connect and relationship with the Customer POC that can enable him to reach out to you for any quick help during the early days How will you be measured

- How well you identified and tackled the migration risks - Accuracy of the whole set up and data migration process - Amount of time Implementation lead had to spend on migration and set up issues - Customer satisfaction after onboarding.

Location ● Trivandrum