Customer Support Executive

Job Title: Junior Customer Support Executive

In-Office | Ghaziabad Company: Sadhna.co Employment Type: Full-time Industry: Retail / D2C / Spiritual Products

About Us

Sadhna.co is one of India’s fastest-growing spiritual brands, creating premium incense and pooja essentials trusted by lakhs of families. We’re now expanding our team and looking for a Customer Support Executive who loves helping people and creating memorable experiences for every customer. If you’re empathetic, quick-thinking, and thrive on solving problems while keeping customers happy — we want to meet you.

What You’ll Work On

Responding to customer queries via email, chat, and phone Assisting with orders, returns, exchanges, and product guidance Resolving complaints and issues quickly while maintaining a positive experience Collaborating with internal teams to ensure smooth order fulfillment Collecting and reporting customer feedback to improve processes Supporting the team in improving response templates and workflows

What We Expect

Excellent verbal and written communication skills in English & Hindi (other languages a plus) Empathetic, patient, and customer-first mindset Ability to handle multiple queries at once while maintaining quality Basic computer literacy and familiarity with CRM / e-commerce platforms Prior experience in customer support or e-commerce is preferred Problem-solving skills and ability to stay calm under pressure

Who You Are

1–2 years experience in customer support, call center, or e-commerce support (preferred but not mandatory) Portfolio of past experience (if applicable) or examples of handling customer interactions Quick thinker, solution-oriented, and loves making customers happy Someone who enjoys creating processes, improving workflows, and going the extra mile Obsessed with delivering smooth, thoughtful, and memorable customer experiences

What to Submit

Your resume A brief note about why you’d be a great fit for Sadhna.co

How to Apply

Send your resume + details to: hrteam@sadhna.co Subject line: Customer Support Executive – Your Name