Business Analyst (Pegasystem)

My client, a global IT consultancy firm is now building up a Pega operation center in India with aggressive hiring plan.

Responsibilities

- Bridge business needs with Pega’s BPM and CRM technology solutions. - Collaborate with stakeholders to design, optimize, and implement end-to-end digital process automation solutions. - Partner with business leaders, SMEs, and technical teams to translate complex business requirements into scalable, Pega-based solutions. - Lead the development of Pega business architecture deliverables, including process models, use cases, and functional requirements. - Facilitate design sessions and ensure alignment between business objectives and system functionality, maximizing out-of-the-box leverage and safeguarding Pega’s native capabilities. - Act as a steward for designing functional solutions focused on project scope, avoiding scope creep and unnecessary change requests. - Enable and educate clients on leveraging out-of-the-box Pega features. - Build blueprints aligned with process requirements. - Define and manage business rules, workflows, and case lifecycle stages within the Pega environment. - Act as a liaison between business stakeholders and Pega development teams to ensure clarity, quality, and traceability throughout the project lifecycle. - Drive process improvement initiatives leveraging Pega’s decisioning, automation, and case management capabilities. - Lead workshops with clients to define business requirements, process optimizations, and system enhancements. - Mentor junior architects and analysts on Pega methodologies and best practices. - Ensure compliance with enterprise architecture standards and governance frameworks. - Collaborate with the broader Intelligent Automation community to integrate Pega solutions with RPA, AI, and data platforms. - Contribute to business development by supporting solution proposals and demonstrations.

Requirements

- Bachelor’s Degree in a relevant field (e.g., Computer Engineering, Computer Management, Computer and Information Science, Management Information Systems, Information Technology, Psychology, Philosophy, Sociology). - 1–2 years (Associate), 3–4 years (Senior Associate), or 5+ years (Manager) of relevant experience. - Pega Certified Business Architect (PCBA) or Pega Certified Senior Business Architect (PCSBA) certification preferred. - Prior consulting or industry experience (e.g., banking, insurance, healthcare) is an advantage. - Experience in financial services (complaints, KYC, fraud), insurance (claims, underwriting, complaints), or healthcare (appeals, grievances, claims) is a plus. - Proven experience in enterprise-level Pega applications, including case design, data modeling, and business rule implementation. - Strong analytical, communication, and stakeholder management skills. - Experience working in Agile delivery environments. - Experience in deployment of Pega applications. - Strategic business and application acumen. - Deep expertise in Pega Platform capabilities and business architecture principles. - Working knowledge of Agile delivery methodologies.

This role offers the chance to contribute to impactful projects within a supportive and inclusive team culture. If you are interested, please send your CV to s.liao@nigelfrank.com.