Merchant Onboarding & Acquiring Operations Specialist

Job Description: Merchant Onboarding & Acquiring Operations Specialist Department:

Merchant Acquiring / Cards Operations Duration: 1 YEAR, CONTRACT and REMOTE

Job Purpose We are seeking an experienced

Merchant Onboarding & Acquiring Operations Specialist

to manage end-to-end onboarding, configuration, and support of POS and E-Commerce merchants. The role ensures compliance with

policies, procedures, and regulatory requirements , while providing timely issue resolution, maintaining accurate MIS reporting, and supporting business growth through seamless merchant lifecycle management. Key Responsibilities Merchant Onboarding & Compliance Review and validate Merchant Agreements, KYC documents, Trade Licenses, and MOA in line with regulatory and internal policy requirements. Perform system checks, raise exceptions, and ensure timely merchant setup on POS and E-Com acquiring platforms. Maintain strict adherence to policy, procedure, and compliance frameworks during onboarding. Merchant Servicing & Support Manage end-to-end resolution of merchant queries, complaints, and service requests through the helpdesk. Ensure timely and accurate communication with merchants, keeping them updated on status and resolution timelines. Escalate critical issues to senior management or onshore teams as needed, ensuring quick closure. Operations Monitoring & Reporting Monitor daily MIS, productivity sheets, and business MI to ensure accurate settlement processing and merchant payments. Oversee daily, weekly, and monthly reconciliation of PJR (Payment Journal Reports) and settlements. Stakeholder Collaboration Coordinate with Business, Merchant Support Units (MSU), and internal teams for settlement issues and process enhancements. Provide value-added advisory support to merchants, business groups, and related units for smooth operational management. Operating Environment & Relationships Interact regularly with business stakeholders, operations teams, and onshore support for timely issue resolution. Escalate any process deviations or compliance exceptions to Line Manager or relevant governance team. Knowledge, Skills, and Experience Education & Experience:

5–6 years of experience in

cards domain, merchant acquiring operations, or multi-discipline banking operations . Strong understanding of

merchant onboarding, POS/E-Com acquiring products, payment gateways, and aggregator models . Hands-on experience with

KYC, AML requirements , and merchant due diligence. Proficiency in

Prime Platform, Flexcube , or other card management systems. Excellent

communication, analytical, and stakeholder management skills . Knowledge of regulatory requirements and compliance standards for merchant acquiring.