Driver Engagement Manager/Driver Operations Manager

GSM is seeking a highly motivated and experienced Driver Engagement Manager to design and implement strategies that foster engagement, satisfaction, and long-term alignment of drivers with the company’s mission and values. This role plays a critical part in cultivating a positive organizational culture, enhancing driver performance, and promoting an inclusive and professional working environment. Key Responsibilities Develop and execute monthly, quarterly, and annual driver engagement strategies aligned with the company’s cultural framework and business objectives. Design and manage a variety of internal initiatives, including recognition programs, driver appreciation events, festive celebrations, talkshows, team-building activities, and competitions. Lead internal communication efforts to promote company values, recognize driver contributions, and enhance connectivity through channels such as newsletters, community groups, and bulletin boards. Conduct satisfaction and engagement surveys; analyze feedback and engagement metrics (e.g., NES, retention rate, satisfaction index) to evaluate program effectiveness and propose enhancements. Establish and manage communication channels for drivers to share feedback, raise concerns, and receive timely support. Collaborate closely with recruitment, training, HR, and operations teams to ensure a consistent and meaningful driver experience throughout the employment lifecycle. Requirements Bachelor’s degree in Human Resources, Communications, Psychology, or a related discipline. Minimum of 2–3 years of relevant experience in driver engagement, internal communications, employee experience, or event coordination. Demonstrated ability to lead projects, coordinate across departments, and deliver measurable results. Strong interpersonal and communication skills, with the ability to engage a diverse frontline workforce. Creative thinking, high empathy, and a strong sense of service orientation. Experience in fast-paced or high-growth business environments is an advantage.