Sr. Executive – Sales and Service

Key Responsibilities: 1.

Business Development & Sales Identify new business opportunities and follow up on potential leads for

printing ink (UV / water-based / Solvent-based), varnishes (Gloss, Matte, Tactile, Emboss, Special Effects)

to generate sales. Identify and develop new customers in

Flexo, offset, gravure, lable, and packaging

segment. Generate enquiries, prepare quotations, negotiate pricing, & close sales order. Promote and sell PPD products. Support dealer / distributors where ever applicable Conduct

cold calling, customer visits , and

follow-up calls

to maintain engagement and develop relationships. Understand customer requirements and communicate them clearly to the reporting manager. Participate in

exhibitions, conferences, and networking events

to represent the organization and build new connections. Assist in

product trials, demonstrations, and validations

at customer sites. 2.

Customer Relationship & Coordination Build and maintain strong relationships with existing and potential customers. Coordinate with customers for order status, delivery schedules, and feedback. Follow up regularly on

payment status

and ensure timely collections. Maintain alignment with

customer quality standards, regulatory requirements, and audit readiness. Provide accurate and timely responses to customer queries and requests. 3.

Technical & Application Support Take support from the manager and internal technical teams to resolve customer

technical queries

effectively. Support in

product validation, performance checks , and preparation of technical documentation. Coordinate internally for any service-related issues to ensure prompt customer support. Maintain records of trials, validation results, and technical interactions for reference and reporting. 4.

Internal Coordination & Reporting Coordinate closely with the

backup / inside sales team

for order processing, delivery tracking, and documentation. Maintain all lead, enquiry, and order data accurately in the

CRM (e.g., V-Tiger)

system. Prepare and submit

sales activity reports, forecasts, and follow-up updates

to the reporting manager. Contribute to internal reviews and support timely communication within the team.

Qualification, Key Skills & Competencies: ·

Education Qualification:

B.E. / Diploma in Mechanical, Printing, or relevant field ·

Experience:

2 – 4 Years in Sales / Technical Support / Application Engineering in Printing & Packaging Strong technical understanding of printing and packaging processes and equipment. Excellent communication and interpersonal skills. Strong follow-up and coordination abilities. Good analytical and problem-solving mindset. Proficient in

MS Excel, PowerPoint, and CRM tools

for reporting and data tracking. Ability to work independently under guidance and maintain customer focus. Willingness to travel frequently for customer visits, trials, and events.