Strategic Account Partner

Job Title:

Account Manager

Location:

Noida (WFO) Employment Type:

Full Time Experience:

12-18 years Position Summary At Polestar, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Strategic Responsibilities

Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities. Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives. Understand business and organization structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Delivery Team etc.) to identify opportunities for incremental Analytics Solution sales. Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Turning client feedback into actionable strategies to drive new business and address competitive risks. Influencing client decisions and advocating for clients' needs to negotiate win-win solutions deals. Facilitate client advisory/ voice of customer To enable delivery teams with accurate feedbacks for driving effective processes and conversions. Use data and tools strategically to identify areas of opportunities within the allocated portfolios. Sharing regular updates internally through various forums on progress with the accounts Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals. Work closely with office and India leadership to drive the Customer Partnership agenda. Identify effective tactics of customer engagement in collaboration with marketing. Perform market research and opportunity assessments on new concepts and ideas.

Required Experience:

5+ years of experience in Business Development & Account Management for large complex enterprise accounts in the B2B domain required. Self- driven, organized, and pro-active. Entrepreneurial and commercially focused. Strong impact and influencing, negotiation skills. Strong relationship, communication, presentation, and marketing skills. Work well in a small team leveraging colleagues' skills. Ability to thrive as an individual contributor role.

Soft Skills:

You have the interpersonal skills to develop & sustain meaningful relationships. Strong Collaboration and Networking skills.