Technical Support Specialist

Exp: 3 to 6 years Job Location: Noida , Mumbai , Pune , Bangalore , Gurugram (Hybrid WFO)

Job Description: -Handling L2 escalations and troubleshooting complex technical issues. -Communicating with

airline management

and resolving high-severity incidents. -Coordinating with Development and Testing teams to explain issues and expected outcomes. -Monitoring system performance and

ensuring compliance with airline regulations. -Providing guidance and advice to customers based on deep product knowledge. -Managing and prioritizing multiple tickets under SLAs. -Providing new Jira tickets for every upcoming sprints. -Preparing reports and Performing DHR activity for L2, L3 and CM Integration. -Preparing Release Notes for every Community Update. -Performing configuration changes and validating system updates after every production release. -Collaborating with Development team to reproduce and verify reported defects. -Maintaining strong rapport with airline stakeholders to build trust and confidence. -Acting as the primary point of contact during critical outages and recovery efforts. -Continuously monitoring system during high bidding and alerts for proactive issue detection. -Participating in daily stand-ups and cross-functional meetings.