Field Service Executive

Job Overview

- The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction. - The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties

- Install and set up medical equipment at customer sites. - Perform initial testing and ensure proper functioning & collection of Installation report. - Conduct routine maintenance as per the service schedule. - Ensure equipment meets performance standards and safety regulations. - Diagnose and resolve technical issues promptly. - Replace or repair defective parts and components. - Report recurring issues to the Product Technical Specialist (PTS) for corrective action - Provide on-site and remote technical support to customers. - Educate end-users on equipment operation, maintenance, and care. - Maintain detailed records of service activities, including reports and logs into the system. - Ensure compliance with documentation standards and processes. - Conduct regular inspections to ensure equipment quality and reliability. - Adhere to company policies, industry standards, and regulatory requirements. - Ensure workplace and equipment safety during service activities. - Coordinate with sales, service teams, and distributors to resolve customer issues. - Support product demonstrations and training for customers as required. - Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

- Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field - 3-5 years of experience in servicing medical equipment or a related role - Knowledge of MS Office

Required Knowledge, Skills, and Abilities

- Customer relationship management - Ready for travel in the region - Interpersonal skills