Consultant – Business Solutions

Consultant – Business Solutions (Life Sciences | CRM, Data & AI)

About Indegene We are a technology-led healthcare solutions provider driven by our purpose to make healthcare organizations future-ready. We empower entrepreneurial talent to shape next-generation products, platforms, and services at the intersection of life sciences and technology.

Role Overview

The Consultant – Business Solutions will ideate, structure, and scale AI-driven Commercial IT, CRM, and Data & Analytics solutions within the life sciences ecosystem, supporting both pre-sales and delivery engagements. The role operates at the intersection of strategy consulting, solution architecture, and execution. You will apply hypothesis-driven problem solving to ambiguous client problems and convert them into structured solution approaches, Platform aligned architectures, compelling consulting-grade proposal narratives, executive ready decks and business cases and validate feasibility with platform/engineering teams, and support pilot deployments and scaled rollouts. The role requires close collaboration with platform, engineering, UX, and domain teams to validate feasibility and ensure alignment between what is proposed and what can be delivered, while also supporting pilot deployments and scaled rollouts across brands, therapeutic areas, and geographies. In addition to solution design and execution, the Consultant will anchor solutioning for RFPs, proposals, client workshops, bid defense, and consulting assignments, helping shape Indegene’s point of view, differentiation, and win themes in high-stakes client situations

This role combines: Strategic thinking & solution architecture Pre-sales and RFP solutioning ownership Consulting-style storytelling & win narratives Life sciences domain fluency (commercial + patient + medical) CRM, data platforms & AI solution understanding Execution discipline from proposal → pilot → scale

Key Responsibilities

1) Hypothesis-Driven Business-Oriented Problem Solving and Strategic Conceptualization/Opportunity Shaping Apply a hypothesis-based approach to structure complex life sciences commercial, CRM, data, and omnichannel problems. Translate ambiguous client questions into clear problem statements, assumptions, hypotheses, and decision paths. Frame opportunities across commercial IT, field force effectiveness, omnichannel engagement, patient services, analytics, and AI. Develop solution concepts grounded in business value, feasibility, and scalability.

2) Consulting Narratives, Storylines & Playbooks Create consulting-grade storylines, high impact decks, narrative and frameworks for leadership, pre-sales, and client discussions. Build templated and reusable outputs including: Solution frameworks Target-state operating models CRM & data architecture narratives KPI trees and value realization models Translate complex technical architectures into simple, decision-oriented executive narratives. Problem → Solution Approach → Technology → Data model → KPIs → Adoption journey. Work with UX & product teams to convert concepts into wireframes, flows, user journeys, and design artifacts.

3) Pre-Sales, RFP & Client Consulting Support Act as a core solutioning partner for RFPs, RFIs, and proactive consulting pursuits. Own or contribute to solution sections including: Client context & problem framing Hypotheses and solution options CRM, data, and AI platform approach Roadmap (MVP → scale), assumptions, risks, and dependencies Support client workshops, solution walkthroughs, and bid defense, articulating recommendations clearly and confidently. Ensure alignment between what is proposed and what can be delivered.

4) Workstream Ownership & Stakeholder Management Independently manage solutioning or consulting workstreams with moderate oversight. Balance multiple parallel initiatives (pre-sales, consulting, pilots) while maintaining output quality. Partner with sales, domain SMEs, UX, data, architecture, and engineering teams. Provide thought partnership on complex or ambiguous problem areas.

5) MVP / POC Execution & Feedback Loops Support rapid prototyping, POCs, and MVP builds with cross-functional teams Define success metrics, adoption criteria, and feedback mechanisms Consolidate feedback loops from users, customers, and internal stakeholders into structured refinements Move solutions from concept → repeatable MVP with clear adoption outcomes → scalable offering

6) Scaling, Institutionalization & Mentorship Replicate successful solutions across brands, therapeutic areas, or geographies. Build onboarding kits, operating models, and governance frameworks. Mentor junior consultants and analysts on: Structured thinking Story lining and deck craft Client communication and consulting hygiene

Life Sciences Domain Expectations Strong working knowledge of multiple areas such as: Pharma commercial model and field force workflows Omnichannel engagement (CLM, email, events, remote detailing) Patient services and patient support programs Medical, promotional, and compliance considerations HCP/HCO data, consent, preferences, and engagement analytics Technology & Platform Exposure CRM & Commercial Platforms Veeva CRM, Vault, PromoMats, Align Salesforce CRM, SFMC, Life Sciences Cloud, Health Cloud CMS and Martech Stacks Data, Analytics & AI Understanding of APIs, integrations, ETL, data models Understanding of Analytics and measurement frameworks Exposure to AI / GenAI solutions in enterprise workflows Ability to translate technology capabilities into business value Demonstrable understanding in: Pharma commercial models Patient services CRM transformation Omnichannel engagement Medical communications and compliance Enterprise Tech, Digital and Commercial Experience & Qualifications 6–8 years total experience, with strong exposure to consulting, solutioning, pre-sales, or tech-enabled life sciences domain roles Proven ability to manage multiple workstreams and ambiguous problem statements Strong executive communication and consulting storytelling skills Comfortable mentoring junior team members Education Bachelor’s degree in engineering, Life Sciences, Computer Science, Data Science, or Business Technology MBA preferred You’re a Fit If You… Think in hypotheses, not just requirements Enjoy structuring ambiguous problems into clear recommendations Are comfortable in client-facing, high-stakes discussions Balance strategic thinking with execution realism Want to build solutions that actually scale in the real world What’s in it for You Exposure to consulting-grade problem solving with real execution ownership and opportunity to build enterprise-grade solutions with tangible industry impact Opportunity to shape differentiated CRM, data, and AI solutions for life sciences Global exposure to senior stakeholders, domain experts, pharma brands, technology leaders and strategic decision-makers. Ability to shape high-visibility initiatives and solution accelerators across markets. Contribute to digital innovation in one of the most regulated and meaningful industries.

Equal Opportunity Statement Indegene is proud to be an Equal Opportunity Employer. We welcome and celebrate diversity across race, religion, age, national origin, gender identity, sexual orientation, disability, veteran status, and physical ability. Hiring decisions are based on capability, merit, and business needs