Customer Support Executive

JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

If you are interested in joining our team, please share your resume at shreyakumari1@policybazaar.com or WhatsApp at 9560944995.

Key Responsibilities:

✔️Handle incoming calls and respond to customer queries in a timely and professional manner.

✔️Make outbound calls to customers for follow-ups, feedback, or information updates.

✔️Resolve product/service-related issues effectively, escalating when necessary.

✔️Maintain a high level of customer satisfaction by providing accurate information and support.

✔️Document all customer interactions and update CRM systems.

✔️Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

✔️Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

✔️Under Graduates & Graduates are welcome. Freshers can also apply.

✔️0–4 years of experience in customer support (voice process).

✔️Excellent verbal communication skills in English.

✔️Good listening skills, patience, and empathy when dealing with customers.

✔️Basic computer knowledge (MS Office, Email, CRM tools).