Linux Support Engineer role – L1

Job Title: Linux Support Engineer role – L1 Job Type:

Fulltime Experience:

Fresher or 0-1 year Location:

Remote (Any region) Shifts:

24X7 support, (6:00am – 2:00pm, 2:00pm – 10:00pm, 10:00pm – 6:00 am) Candidate:

2 positions.

About the company:

Founded in 2019, DigiRDP is a leading cloud-based service provider specializing in Remote Desktop Protocol (RDP) and Virtual Private Server (VPS) solutions.

About the role:

We are looking for a motivated L1 Linux Support Engineer to provide first-level technical support for our Linux and Windows systems. The ideal candidate will have a strong foundation in Linux fundamentals and networking basics and be able to communicate effectively with customers while handling support tickets and chats.

Roles and Responsibility: • Provide basic troubleshooting for Linux and Windows systems. • Handle L1 supports tickets and live chats through tools like WHMCS and tawk.to. • Monitor, track, and resolve support requests efficiently. • Escalate complex technical issues to L2/L3 teams as needed. • Document solutions and maintain knowledge base for recurring issues.

Skills set: • Strong understanding of Linux fundamentals and Linux commands. • Basic knowledge of networking concepts. • Familiarity with support tools such as WHMCS and tawk.to is a plus. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple support requests simultaneously.