Client Services Account Manager

Job Summary:

We are seeking a proactive Account Manager - Client Services to drive and optimize client KPIs with a strong emphasis on customer satisfaction (CSAT). The ideal candidate will manage client relationships, ensure delivery of best practices, and continuously improve service quality to exceed client expectations.

Key Responsibilities

- Serve as the primary point of contact for assigned clients, building strong, trusted relationships. - Monitor and analyze client KPIs regularly to identify opportunities for performance improvement. - Develop and implement best practices focused on maximizing client outcomes and satisfaction. - Lead initiatives to improve CSAT scores through proactive communication, feedback collection, and issue resolution. - Collaborate with cross-functional teams to ensure timely delivery of solutions aligned with client goals. - Conduct regular business reviews with clients to discuss performance, share insights, and align on future strategies. - Identify risks and develop mitigation plans to maintain high client retention rates. - Advocate for client needs internally, coordinating with product, sales, and support teams. - Maintain detailed documentation of client requirements, service delivery, and engagement history. - Stay updated with industry trends and competitor activities to offer innovative solutions to clients.

Qualifications

- Bachelor’s degree - Proven experience in account management, client services, or customer success roles. - Strong understanding of KPI tracking, data analysis, and performance reporting. - Excellent communication, negotiation, and relationship-building skills. - Demonstrated ability to drive improvements in client satisfaction (CSAT). - Detail-oriented with strong organizational and problem-solving abilities. - Proficiency with CRM and data analytics tools.