Program Manager

About the Role:

We're looking for a detail-oriented, resourceful, and people-focused Program Manager to lead project planning, execution and team management. The role demands end-to-end ownership—balancing strategic direction with hands-on delivery—while offering high visibility and the opportunity to shape processes and drive long-term impact.

This position is suited for someone who thrives in a dynamic environment, navigates complexity with composure, takes a solution-first approach, and ensures strong alignment between client expectations and team outcomes.

Key Responsibilities:

Program & Operational Management:

- Lead project execution, ensuring adherence to timelines, quality standards, and stakeholder expectations. - Design, optimize, and streamline workflows to improve efficiency and reduce bottlenecks. - Implement and manage structured systems such as dashboards, productivity trackers, and attendance monitoring tools. - Draft and operationalize SOPs and project-specific policies in close collaboration with the HRBP. - Identify recurring challenges, analyze root causes and implement sustainable long-term solutions. - Proactively identify team or process gaps and drive corrective action. - Lead recruitment for project-specific roles in coordination with HR.

Cross-Functional Team Leadership:

- Serve as the primary POC for team leads managing day-to-day operations across cross-functional teams of 10-20 members (social media managers, content creators, designers, video editors, etc.). - Conduct regular check-ins, feedback loops, and planning discussions to improve coordination and reduce friction. - Plan team engagement initiatives to strengthen collaboration, morale, and retention with HR representatives. - Manage transitions, escalations, and sensitive team situations with maturity, discretion and clear communication. - Foster a culture of ownership, accountability, and disciplined execution while encouraging proactive problem-solving.

Stakeholder & Client Management

- Serve as the primary point of contact for client communication and escalations. - Coordinate resolution across internal teams, vendors, and government stakeholders. - Maintain strong client satisfaction through proactive communication and expectation management.

Reporting, Documentation & Compliance

- Prepare and submit accurate reports to facilitate approvals and timely billing. - Maintain clear and organised project documentation and communication logs. - Ensure compliance with contractual and operational requirements.

Non-negotiable Eligibility Criteria

- Educational Qualification: - B.Tech / BE + MBA/ PGDBA

Relevant work experience:

- Minimum 5 years of experience in Project/ Program Management (after graduation).

Required:

- Proven experience managing cross-functional teams with MumbaiHQ. - Experience in project management/ event operations/ marketing operations/ client servicing roles. - Excellent stakeholder communication and escalation management skills. - Strong leadership and organizational skills with a proven ability to manage multiple projects and timelines simultaneously.

Good to Have (Not Essential):

- Strong analytical mindset with experience in performance tracking and reporting. - Experience handling invoicing, budgeting, and financial tracking. - Prior experience working with government clients or PSUs.