Product Operations Associate

Role Overview:

As a Product Operations Associate at E&ICT Academy, IIT Kanpur, you will be instrumental in driving the development and execution of innovative online learning and self-paced courses. This role demands a balance of strong execution, operational efficiency, and a deep understanding of the edtech ecosystem.

Location: Remote/Kanpur

Key Responsibilities:

Product Strategy & Roadmap:

- Develop and own the product roadmap, ensuring alignment with business objectives and learner needs. - Conduct market research to analyze industry trends, competitor offerings, and emerging technologies in online education.

Faculty & Schedule Coordination

- Work closely with faculty and instructors to finalize course schedules, session plans, and batch timelines. - Coordinate session dates, content readiness, and program structure prior to launch.

Program Operations

- Ensure that all program details are accurately updated on the Learning Management System (LMS) including schedules, materials, and class links. - Monitor batch progress and ensure operational readiness for every session.

Customer & Learner Focus:

- Engage with students, educators, and corporate partners to gather feedback and address pain points. - Advocate for the learner experience, ensuring that features enhance usability and accessibility.

Learner Engagement & Communication

- Engage with enrolled learners to share program updates, reminders, and key announcements. - Ensure learners stay informed and engaged throughout the program.

Feedback & Continuous Improvement

- Collect structured feedback from learners during and after the program. - Analyze feedback to identify areas of improvement in curriculum, delivery, and learner experience. - Work with internal teams to incorporate improvements into future batches.

Qualifications & Skills:

- 2-5 years of experience in product management within edtech. - Strong understanding of learning management systems (LMS), course delivery models, and user engagement strategies. - Excellent problem-solving, communication, and stakeholder management skills.