Senior Data Stack Operations Engineer

EazyML, founded by Bell Labs research veterans, specializes in Responsible AI. Recognized by Gartner, EazyML (www.EazyML.com) provides a Transparent ML platform that facilitates proactive compliance and sustainable automation. EazyML's solutions align AI/ML with business processes for quick benefits and alleviating risks. The company is associated with breakthrough startups like Amelia.

This is a full-time Remote role for a Senior Data Product Operations Specialist. THIS IS A TECHNICAL HANDS ON ROLE, YOU WILL BE REQUIRED TO SUPPORT

DATA OPERATIONS.

THIS A 100% REMOTE JOB. YOU can work from home (anywhere in INDIA, job location is in India).

We are seeking a Data Product Operations Specialist (hands-on) to support day-to-day operations, reliability, and quality of our data products and data marts. This role ensures accurate and timely data across the organization, with a strong focus on Salesforce CRM and Marketo enablement for sales and marketing teams.

Do you have 3+ years of Customer Service experienceand are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. Are You excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience? If yes, then listen up closely: We are looking for a Senior Data Stack Operations Support Specialist, who has excellent can-do attitude, great communication skills along with great data mart and technical abilities, who can handle complex technical issues, focus on deeper troubleshooting of software, systems, and data infrastructure (like databases, cloud platforms, ETL tools) using admin consoles, scripting, BIGQuery, with strong analytical skills, can deep dive into logs, configurations, and system performance to diagnose root causes, solve escalated, complex problems with data platforms, databases (SQL/NoSQL), Martech stack (salesforce, marketo), ETL/data pipelines, and internal tools, and collaborate with Tier 1 to fix problems to keep data processes running smoothly for users.

Does this sound like you? If so, keep reading and apply today!

What you’ll do: Become a Technical escalation and resource for the CS team. Convert technical details into thoughtful understandable Customer responses Identify, and resolve bugs for the engineering teams Make active contributions to help achieve team goals and successes Work with your French counterparts to identify and resolve whether the technical issues, for ex: identify if it’s user error, a bug, customer training issue, product feature etc Effectively resolve customer inquiries in a considerate and timely manner

What you have: Tier 2 support teams typically include technical support specialists, IT operations analysts, and system or application support engineers. Each role brings specific expertise while maintaining the flexibility to collaborate across different technical domains. System-level troubleshooting Excellent analytical and diagnostic abilities Familiarity with scripting languages and diagnostic tools Deep knowledge of data marts Technically oriented – willing to learn new systems quickly and savvy in tools like marketo, salesforce, BigQuery Passionate and customer-centric

Qualifications Bachelor’s degree in engineering, computer science, statistics, or a related quantitative field 3+ years in data operations, analytics operations, or data platform operations Strong experience operating data products and data marts and data transformations Hands-on knowledge of Salesforce CRM and Marketo from a data operations perspective Ability to troubleshoot data issues and work cross-functionally