Job Description
Location: Igatpuri
Reports To: Ownership / Board of Direct
Industry - Hotel/Hospitality
Position Overview
We are seeking an accomplished and resourceful General Manager / Resident Manager to oversee the
operations of our upscale 100+ room hotel. The ideal candidate will be a hospitality professional between 35 and 50 years, with proven experience in managing premium hotel properties, preferably
with involvement in pre-opening projects.
This leadership role demands strategic acumen, operational excellence, and the ability to liaise
effectively with government authorities and regulatory bodies. The selected candidate will play a
pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.
Key Responsibilities
1. Strategic & Operational Leadership
Lead the hotel’s overall operations, ensuring seamless coordination between departments
including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
Establish and monitor KPIs to maintain high standards of service delivery and operational
efficiency.
2.
Pre-Opening Experience (Preferred)
Oversee or support the pre-opening activities of new hotel projects, including infrastructure
readiness, licensing, vendor onboarding, and system implementation.
Collaborate with architects, designers, contractors, and consultants to ensure timely completion
and operational readiness.
Develop pre-opening budgets, staff deployment plans, procurement schedules, and brand-
compliant SOPs.
3. Government Liaison & Compliance
Serve as the primary liaison with local, municipal, and state authorities to facilitate timely
approvals, renewals, and statutory clearances.
Ensure strict adherence to all applicable laws and regulations including health, fire, safety,
pollution control, excise, and employment standards.
Maintain strong relationships with government and regulatory bodies, fostering goodwill and
proactive compliance.
4.
Financial Oversight
Prepare and manage the annual operating budget, ensuring profitability and efficient use of
resources.
Analyse financial reports and implement corrective measures where necessary to achieve
revenue and cost targets.
Oversee procurement, vendor management, and inventory controls to minimize wastage and
optimize value.
5. Guest Experience & Brand Management
Uphold and promote high standards of guest satisfaction, service excellence, and personalized
experiences.
Monitor guest feedback, online reputation, and implement service recovery protocols where
necessary.
Ensure the property maintains brand integrity and complies with brand standards and audit
requirements.
6. Human Resource Management
Lead recruitment, induction, and training of hotel staff in line with operational requirements
and brand expectations.
Build a high-performance culture that emphasizes teamwork, accountability, service, and
continuous development.
Implement performance management systems and ensure employee engagement and
retention.
Candidate Profile
Essential Qualifications & Experience
Bachelor’s Degree or Diploma in Hotel Management or Hospitality Administration.
Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4
years in a senior leadership role such as General Manager, Resident Manager, or Executive
Assistant Manager.
Proven experience in dealing with government departments, regulatory compliance, licensing,
and statutory approvals is essential.
Prior involvement in the opening of a hotel or large-scale hospitality project is highly
preferred.
Skills & Competencies
Strong leadership, organizational, and decision-making capabilities.
Excellent communication, interpersonal, and negotiation skills.
