Group Account Manager

Group Account Manager:

The Group Account Manager (GAM) is responsible for driving client growth, retention, and strategic alignment across a portfolio of key accounts. This role goes beyond servicing — it requires commercial acumen, leadership capability, and the ability to translate business goals into high-impact digital execution. The GAM owns both

client relationships and revenue performance

across accounts.

Responsibilities: Own P&L for a portfolio of clients Drive revenue expansion (upsell, cross-sell, scope enhancement) Lead quarterly business reviews (QBRs) Align marketing strategy with client business goals Identify new opportunities across D2C, performance, marketplace, or brand initiatives

Strategic Leadership Translate client objectives into digital roadmaps Collaborate with performance, creative, and tech teams Ensure campaigns align with unit economics & ROI goals Proactively recommend growth levers (new channels, CRO, automation)

Team Management Lead and mentor Account Managers / Executives Set delivery standards and communication protocols Ensure timelines, scope control, and quality consistency Resolve escalations internally and externally

Client Relationship Management Primary escalation point for key stakeholders Build CXO-level relationships Drive trust through proactive communication Manage expectation setting and scope clarity

Operational Excellence Ensure timely delivery of campaigns Monitor reporting quality & performance insights Oversee budgeting and billing accuracy Maintain documentation & SOP adherence

Skills & Qualifications: 6–10+ years in digital marketing / agency environment Experience managing multiple accounts Strong understanding of: Performance marketing Social & content strategy SEO Basic unit economics & P&L thinking Excellent communication & stakeholder management skills Ability to lead cross-functional teams

What we're Looking for Someone who thinks like a growth partner, not a coordinator Commercially sharp — understands revenue, margin & contribution Calm under pressure Proactive problem solver Strategic but execution-grounded