Senior Project Manager

Job Description

We are seeking a highly skilled and experienced

Senior Project Manager

to lead Microsoft-focused projects involving multiple

Customer Relationship Management (CRM) platforms . The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

Roles & Responsibilities

Job Location - Japan (Hamamatsu)

Key Responsibilities Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem. Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams. Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals. Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs. Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes. Ensure compliance with organizational governance, quality standards, and data security policies. Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution. Drive continuous improvements, adoption strategies, and best practices in CRM program management. Required Skills & Qualifications Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field. 10+ years of overall IT project management experience , with at least

5+ years in CRM projects

(preferably Microsoft Dynamics 365 or similar). Proven experience managing

multi-CRM environments

and complex system integrations. Strong expertise in

Agile, Waterfall, or Hybrid project management methodologies . Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills. Ability to work onsite in Japan and engage with global teams across different time zones. PMP / PRINCE2 / Agile Scrum certification is an advantage. Japanese language proficiency is mandatory up to N3 level.