Customer Relationship Management Specialist

We are looking for an AM/ Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities:

- Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry - Coordination with bankers, channel partners, internal team, and other departments - Strategize & achieve the collection targets - Monitor the grievances and escalations received from customers - Ensure timely, accurate, and satisfactory solutions are provided to each of these queries. - Looking after the registry process at times .

Preferred candidate profile:

- A bachelors degree with a minimum of 3+ years of relevant experience - Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively. - Familiarity with CRM software and tools. - Results-driven with a customer-centric mindset.

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