AI Support Engineer

Job Title: AI Support Engineer Company: Power Cozmo ( India & Jordan) Location: Mohali Job Type Full-Time | On-site

Candidate must be willing to travel to Amman, Jordan immediately.

Experience 3+ Years (Mandatory)

Job Summary:

We are looking for a hands-on Support Engineer who will act as a Kubernetes maintainer and support engineer for our production AI and data systems. The role requires strong experience in data scraping / crawling systems. Kubernetes operations, Python-based automation, Github workflows and local LLM infrastructure. You will support mission-critical environments involving LLM workloads, data scraping pipelines, and containerized microservices.

Key Responsibilities

Kubernetes & Infrastructure Support • Deploy, manage, and support production-grade Kubernetes clusters • Troubleshoot pod, node, networking, and storage issues in live environments • Manage Helm charts, ConfigMaps, Secrets, and Kubernetes manifests • Manage infrastructure and application deployments via Git repositories

Local LLM & AI Platform Support • Support local LLM deployments (Ollama, Mistral, LLaVA, Qwen, etc.) • Troubleshoot inference performance, memory issues, and model loading failures • Support AI services exposed via REST APIs or internal microservices

Data Scraping & Crawling • Support and maintain web scraping and crawling pipelines • Debug data extraction failures, rate limits, and anti-bot challenges • Ensure data quality, consistency, and pipeline reliability • Assist in scheduling and monitoring crawlers (cron jobs)

System Monitoring & Incident Support • Perform root cause analysis for production incidents • Monitor logs, metrics, and alerts using tools like Prometheus, Grafana • Maintain uptime and SLAs for AI and data platforms • Participate in on-call or escalation support rotations

Automation • Maintain documentation for support procedures and known issues • Collaborate with engineering teams for fixes and optimizations

Required Skills & Qualifications (

Mandatory) • 3+ years experience as a Data / AI Support Engineer • Hands-on experience with Docker and containerized workloads • Experience supporting local LLM models or AI inference systems • Practical knowledge of Linux system administration • Experience with data scraping or web crawling systems • Basic scripting skills (Python, Bash)

Preferred / Good to Have • Familiarity with Neo4j, Kafka, or data pipelines • Experience with Ollama, Hugging Face models, or similar LLM runtimes • Knowledge of cloud-native monitoring tools • Understanding of networking concepts (DNS, ingress, load balancers)

What We Offer • Opportunity to work on cutting-edge AI and LLM infrastructure over cloud and local AI server • Fast-paced startup or scale-up environment Career growth in AI