Sr. Client Servicing

Company Description

Sonar Conectar Media and Entertainment, established in 2014, specializes in redefining visitor experiences within malls and retail environments through impactful experiential events, immersive décor, and customer engagement activations. With over 5,000 projects completed across 26 cities in India, the company delivers measurable results such as increased footfalls, improved dwell time, and enhanced ROI. Notable achievements include the World’s Largest Gramophone installation recognized by the International Book of Records and award-winning seasonal installations. Backed by a 48-member expert team, Sonar Conectar is known for precision execution, innovative concepts, and seamless end-to-end delivery. Headquartered in Bengaluru, the company is trusted by various leading brands for creating unforgettable, result-oriented experiences.

Role Description

We are seeking a Sr. Client Servicing professional for a full-time, on-site role located in Bengaluru. The individual will manage end-to-end client relationships, ensuring customer satisfaction through effective communication, coordination, and service delivery. Responsibilities include understanding client needs, overseeing project execution, maintaining service excellence, and identifying opportunities for account growth. Additionally, the role involves close collaboration with internal teams to guarantee seamless operations aligned with client expectations.

Qualifications

Proven expertise in Client Services and Customer Service to build and maintain long-term relationships while ensuring high client satisfaction Strong Communication and interpersonal skills to effectively interact with clients, internal teams, and stakeholders Understanding of Customer Satisfaction principles with the ability to address client concerns and deliver impactful solutions Basic knowledge of Finance to effectively support budgeting and project cost management Detail-oriented with exceptional organizational skills and the ability to manage multiple projects simultaneously Proven ability to work effectively both independently and collaboratively within a team Previous experience in events, retail, or experiential marketing is a plus