Customer Support Specialist

We’re Hiring! | Customer Support Executive – Full Time | Jaipur (Onsite) Company:

Malverra (by House of Malkaa) Location:

Jaipur, Rajasthan Experience:

0–2 years Industry:

Fashion / E-commerce / D2C

Malverra, a growing women’s westernwear brand under House of Malkaa, is looking for a proactive and empathetic

Customer Support Executive

to join our team in Jaipur. You’ll be the voice of our brand, ensuring every customer interaction is smooth, helpful, and genuinely delightful.

What You’ll Do:

Handle customer queries via WhatsApp, email, Instagram DMs & calls Assist customers with order tracking, size queries, returns, and more Coordinate with logistics and operations teams for timely resolutions Maintain records of customer feedback and suggest improvements Ensure every customer feels heard, valued, and confident in shopping with Malverra

What We’re Looking For:

Strong written and verbal communication skills A calm, polite, problem-solving mindset Experience with e-commerce platforms or customer service is a plus Basic comfort with Excel/Google Sheets and CRM tools Fluency in English & Hindi

Perks:

Be part of a fast-growing fashion brand redefining everyday luxury A young, creative team environment Employee discounts & growth opportunities

To apply, send your resume to Full-time | Onsite role in Jaipur

Let’s build an inspiring customer journey together.

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