Associate CRM

What You Bring

- Understanding of CRM with 1-2 years of relevant experience - Proficiency in MS Office applications specifically Excel and PowerPoint. - Hands-on experience in working on one or more mobile marketing tools such as Clever tap, MO engage etc. - Experience in managing customer life cycle, retention, CRM activities for B2C. - Must be data driven with strong problem solving and analytical skills. - Must be able to provide creative feedback and think Consumer First for CRM Communications and User Journey - Able to collaborate effectively across teams such as Product, Design, Business, Brand Teams - High degree of ownership in taking things to completion. - Manage CRM through marketing channels like emailers, SMS, Push Notifications, WhatsApp and In-app Notifications with a focus on improving engagement and retention metrics