Infor LN cloud Suite

Job Role: Infor LN CloudSuite Location : Remote Exp;7+

TIME :- 1:30 PM - 10:30 PM 1st level support Infor LN CloudSuite automotive TASKS*

6+YEARS

• Receive and process support requests via the ticket system • Analyze, classify, and resolve incidents in 1st level support • Handle support cases independently or in close cooperation with the core team at headquarters • Identify and escalate complex issues to 2nd/3rd level support when required. • Document and prepare recurring problems and solution approaches PROFILE • Several years of professional experience in Infor LN • Preferably with CloudSuite Automotive knowledge • Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units • Preferred understanding of automotive processes • Preferably with Automotive Exchange knowledge • Preferred experience with one logistic multi-finance company setup • Understanding of ITIL processes (especially Incident and Problem Management) • Strong communication and customer service orientation • Ability to work under pressure and manage multiple tickets • Excellent English skills, both spoken and written; German or Spanish skills are an advantage • Experience with Matrix42 is an advantage