Intern - Customer Experience Operation

About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Intern - Customer Experience Operation?

We are seeking a proactive and energetic Intern Customer Experience Operation who will act as the face of our brand. The intern will be responsible for engaging with customers, communicating product or service, information effectively, gathering feedback, and supporting complaint resolution to ensure a positive customer experience. If you are a dynamic, results-driven individual eager to grow and build a meaningful career in food and technology, this role offers a unique opportunity to make an impact.

Key Roles and Responsibilities

- Promote the company’s products/services to customers in a clear, confident, and engaging manner. - Communicate effectively with customers to understand their needs and queries. - Collect customer feedback through direct interaction, surveys, or informal conversations. - Document and report feedback and insights to the internal team for improvement. - Handle customer complaints professionally, ensuring timely resolution or proper escalation. - Maintain a presentable appearance and uphold the company’s brand image. - Build positive relationships with customers and create a welcoming environment. - Support on-ground promotional activities, events, and campaigns as required.

Qualifications:

- Bachelor’s degree in any discipline from a recognized institution. - Strong communication and interpersonal skills. - Presentable, confident, and approachable personality. - Ability to listen actively and respond appropriately to customer concerns. - Problem-solving mindset with a focus on customer satisfaction. - Basic conflict-handling and complaint-resolution skills. - Willingness to learn, adapt, and work in a team environment.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.