Lead Site Reliability Engineer

Lead Site Reliability Engineer About the Role As a Lead Site Reliability Engineer, you will own the reliability and availability of our production systems. You will champion SRE principles across engineering teams — defining SLOs, managing error budgets, and leading a culture of blameless incident response. This is a hands-on leadership role where you will partner closely with product and engineering teams to balance the pace of innovation with the stability our customers depend on.

Key Responsibilities Reliability Ownership · Define, implement, and own Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across critical services. · Use error budget policies to drive data-informed conversations between engineering and product on release velocity vs. reliability trade-offs. · Conduct capacity planning and proactive risk assessments to prevent incidents before they occur. Incident Management · Lead incident response as incident commander — coordinating teams, driving resolution, and maintaining clear stakeholder communication during outages. · Facilitate thorough, blameless postmortems and ensure action items are tracked, prioritized, and resolved. · Develop and continuously improve runbooks, escalation paths, and on-call practices to reduce MTTD and MTTR. Observability & Monitoring · Design and maintain observability strategies using modern tooling (Prometheus, Grafana, OpenTelemetry, ELK) to ensure full visibility into system health. · Define intelligent alerting that is actionable and minimizes alert fatigue. · Drive adoption of distributed tracing and structured logging across services. Toil Reduction & Automation · Identify and measure toil across the engineering organization and lead initiatives to eliminate it through automation. · Build internal tooling and self-service capabilities that improve developer productivity and system reliability. Infrastructure & Platform Reliability · Collaborate with platform and infrastructure teams on cloud-native patterns for fault tolerance, auto-scaling, and disaster recovery. · Provide SRE input into CI/CD pipelines and deployment strategies (e.g., canary releases, blue/green deployments) to minimize production risk. · Manage infrastructure using IaC practices (Terraform or equivalent) with a focus on reliability and consistency. Leadership & Culture · Mentor and grow junior SREs, fostering a culture of ownership, curiosity, and continuous improvement. · Act as an SRE advocate across engineering — embedding reliability thinking into the software development lifecycle. · Partner with key stakeholders to align SRE strategy with broader organizational goals. · Conduct regular 1:1s with direct reports and participate in team rituals.

AI Expectations As with all engineers at our organization, this role requires an AI-native mindset. Specifically, you will be expected to: · Embed AI tools and practices into how we build and run our platform — deploying AI-powered capabilities and shipping real AI features into production. · Support engagement and solutioning for AI-powered offerings, translating technical capabilities into tangible business value. · Collaborate with cross-functional partners — including Product, Data, Security, and Legal — to ensure AI is delivered safely, effectively, and in compliance with relevant standards.

What We're Looking For Must-Haves · 7+ years of experience in SRE, platform engineering, or a related discipline. · Proven experience defining and managing SLOs, SLIs, and error budgets in a production environment. · Strong incident management experience, including leading postmortems and driving reliability improvements. · Hands-on experience with observability tooling (Prometheus, Grafana, OpenTelemetry, or similar). · Solid understanding of cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes). · Proficiency in at least one scripting or programming language (Python, Go, or Bash). Nice to Have · Experience with chaos engineering tools (e.g., Chaos Monkey, Gremlin, LitmusChaos). · Familiarity with IaC tooling such as Terraform or Pulumi. · Knowledge of DevSecOps practices and security tooling. · Experience with GitOps workflows and CI/CD pipelines. · Bilingual proficiency (English & Spanish).