Core Sales Telecalling Executive (Us Travel Process)

Job Description – Core Sales Telecalling Executive (US Travel Process) Role: Drive outbound and inbound ticket sales for the US market. Handle end-to-end customer queries on flights, pricing, changes, cancellations, and itinerary management. Execute high-volume calling with accuracy and conversion discipline.

Requirements:

- Direct experience in US travel sales. - Proven performance on PPC and Meta calls. - Full operational command of Amadeus and relevant CMS tools. - Mastery of airline fare rules, routing logic, seat classes, addons, and ticketing workflows. - Ability to close sales under pressure without script dependence. - Clear communication, fast recall, and error-free transaction handling. - Mandatory proximity to Gurugram with capacity for full-time onsite work at Udyog Vihar Phase 4.

Function:

- Convert leads from PPC and Meta streams. - Sell tickets with precision on fares, upsells, penalties, and alternative routing. - Resolve customer issues across schedule changes, confirmations, voids, refunds, and reissues. - Maintain strict compliance with process, call quality, and documentation. - Operate on US shift hours.