ServiceNow Reporting & Analytics Specialist

We’re Hiring – ServiceNow Performance & Reporting Analyst

Location: India (Preferably Bangalore or Pune) Experience: 5+ years Work Mode: Fully Remote

Key Responsibilities Reporting & Dashboard Creation: Design, develop, and maintain reports and dashboards within the ServiceNow platform, using tools such as standard reporting, Performance Analytics, and Platform Analytics. Data-Driven Insights: Analyze IT Service Management (ITSM) and other platform data to identify trends, patterns, and anomalies, providing actionable insights to improve service delivery and efficiency. KPI Management: Define, configure, and monitor Key Performance Indicators (KPIs) and metrics to measure the health and performance of IT services and business processes. Process Improvement: Collaborate with process owners and stakeholders to understand their reporting needs and translate them into effective, data-driven solutions that support continual service improvement. Data Integrity: Ensure the accuracy, consistency, and integrity of data used for reporting and performance analysis within ServiceNow. User Training & Support: Provide guidance and training to end-users on how to effectively use reports and dashboards, and assist with troubleshooting any reporting issues.

Required Skills & Qualifications Experience: Proven experience in a reporting or data analysis role, with a strong focus on the ServiceNow platform. Technical Proficiency: In-depth knowledge of

ServiceNow's reporting and dashboarding

capabilities. Hands-on experience with

ServiceNow Performance Analytics

is a must. Strong understanding of the ServiceNow data model, including tables, relationships, and data sources. Familiarity with ITSM modules (e.G., Incident, Problem, Change, and Service Request Management). Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret complex data and present it clearly. Strong attention to detail and commitment to data accuracy. Soft Skills: Excellent communication and presentation skills, with the ability to convey technical findings to a non-technical audience. Strong collaboration skills and ability to work effectively with cross-functional teams