IS Support Specialist 1 (Must be ITIL Certified) || Kolkata & Hyderabad ||

Currently we are looking for an

IS Support Specialist 1 IS Support Specialist 1

is responsible for being the primary point of contact for all technical requests from the companys employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues.

Responsibilities:

Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members. Minimum experience in Azure AD, O365, Zoom, Teams Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels such as phone, email, direct messaging and in-person. Document detailed information regarding work order requests and their resolution Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs. Assist with maintaining inventory levels of all hardware equipment, software, and software licenses. Assist with implementing, monitoring, configuring, troubleshooting, and maintaining the corporate infrastructure and line of business applications under direct guidance.

Minimum Qualification:

Bachelor's degree with

5 years of experience in Technical Support Role

. Must have Knowledge of various

ITSM tools and ITIL Standards. Must be able to perform hardware break fix on laptops and MacBooks. Technical certification like Azure and ITIL Foundation V4. Demonstrated experience with process improvement. Must be open to provide 24x7 operational support if required in future. Demonstrated experience with solving complex issues. Required to complete vendor-specific certifications. Organizational, multi-tasking, and time management skills Must have Excellent Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. Critical thinking and problem-solving skills. Collaborative skills, applied successfully within team as well as with all levels of employees in other areas. Sound business and technology acumen Self-motivated with the ability to manage projects to completion independently. Knowledge of principles of systems administration including Dell Cisco and/or HP hardware. International customer service experience. Able to thrive in a fast paced, deadline driven environment.