Account Management Specialist

Experience:

2 years (Digital / Creative / Advertising agency preferred)

Work Mode:

Hybrid - 3 Days WFO | 2 Days WFH Location:

Marol, Mumbai Company:

Digital Refresh Networks

About Digital Refresh Networks At Digital Refresh Networks, we partner with brands to craft stories, build identities, and design campaigns that connect with people. We thrive on collaboration, innovation, and work that makes an impact, making sure every idea gets the attention it deserves. Over the past decade, we’ve: - Created campaigns for

200+ brands - Grown into a team of

100+ innovators - Blended

creativity, culture, and technology

to build memorable brand experiences Whether shaping the first impression of a young brand or reimagining the story of a household name, our strategists, designers, and storytellers create ideas that cut through the noise and leave a mark. If you love building strong client relationships, driving projects, and ensuring seamless communication between teams, this role is for you.

Job Title: Account Executive

What You'll Do:

Brand Development & Competitor Analysis Research weekly social media and market trends to identify brand opportunities and create engagement-driven ideas. Conduct

weekly brainstorming sessions

with design & copy teams to conceptualize campaigns and activities aligned with brand goals.

Client Relationship Management Interact with clients daily to maintain strong, proactive relationships. Share timely updates, progress reports, and responses to queries, challenges, or project needs. Ensure smooth communication between clients and internal teams.

Communication & Reporting Prepare and present monthly performance reports by the

3rd of every month

, highlighting key insights and metrics. Maintain transparency through incident reports and monthly issue logs with senior stakeholders. Ensure all communication (internal & external) is documented appropriately via email. Maintain documentation of reports, files, assets, and escalate concerns to reporting managers and design teams monthly.

Administrative & Project Support Be available for tasks assigned by supervisors and ensure timely completion. Assist with meeting scheduling, client records, updating project documentation, and coordination. Actively participate in pitch research, coordination, and execution to achieve team targets.

Strategic & AI-Driven Contribution Use AI tools and analytics to identify opportunities, personalize outreach, and strengthen client strategies. Collaborate with creative, strategy, and performance teams to deliver insight-driven campaigns. Track project timelines, performance, and budgets to align with client and business goals. Support leadership with account growth strategies and actionable insights.

What you bring: Minimum 2 years of experience

in Account Management, Client Servicing, or Business Development (preferably in a digital/creative agency). Strong understanding of branding, digital marketing, social media, and campaign processes. Experience using CRM & AI tools (HubSpot AI, Apollo, ChatGPT, Notion AI etc.) for insights and client communication. Excellent communication, presentation, and negotiation skills. Ability to manage multiple clients and campaigns simultaneously with clarity and confidence. Proactive mindset with strong attention to detail and passion for delivering meaningful client experiences.