Raffles Butler

Company Description Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

Job Description Raffles Butler holds full responsibility for managing and coordinating all guest‑related activities and requests to ensure the highest level of satisfaction. As an integral part of the Front Office operation, the role ensures that service and product quality standards are consistently upheld. Raffles Butler provides personalized, anticipatory, and seamless experiences for VIP, suite, and high‑profile guests, delivering exceptional service with refined etiquette, discretion, and an unwavering commitment to luxury hospitality.

Primary Responsibilities

General Duties

Communicate and assist guests from reservation, check‑in, through stay until departure, maintaining professional communication.

Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.

Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.

Daily communication with Housekeeping and Food and Beverage team regarding the needs of current and arriving guests.

Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.

Promote in‑house facilities to guests during stay before giving recommendations for outside of the resort.

Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.

Assist other departments whenever there is anything related to guests in the resort to ensure needs are handled in a timely and professional manner.

Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including catering to guest preferences accordingly.

Keep all information updated by being aware of everything happening in the resort in all sections.

Assist with training of other departments when necessary.

Perform any other duty as directed by superior.

General Responsibilities

Maintain high score on guest satisfaction at all times.

Responsible for the elaboration and implementation of standards related to SOP and LQA.

Schedule and regularly conduct routine inspections of areas under control.

Checks all Front Office equipment including buggy and hotel vehicle, ensuring they are clean and in good working condition; follow up on equipment that need repair, spare parts or replacement.

Co‑operate with the Purchasing department to locate sources for needed items, substitute locally available items for imported ones, and ensure best quality and value for money.

Control costs by minimizing or decreasing chances of property damage and maintaining adequate inventory of items including stationeries and collaterals.

Qualifications

Minimum Diploma in Hospitality.

Minimum of one year relevant experience in Front Office.

Butler knowledge and knowledge of local regulations related to Hotel Operation is a must.

Butler certification from an accredited institution is essential.

Experience in luxury environment will be a plus.

Proficiency in Mandarin or Japanese is considered a plus.

Competencies

In‑depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation.

Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills.

Seniority level

Entry level

Employment type

Temporary

Job function

Management and Manufacturing

Industry

Hospitality

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