Customer Service

Job Description We are seeking a highly motivated Customer Support and Community Specialist who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.

Key Responsibilities

Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).

Track and resolve technical issues or feedback in collaboration with the product and dev teams.

Manage and grow the community across platforms such as Discord, Reddit, and Twitter.

Plan and execute community events, contests, or initiatives to boost engagement.

Collect user insights and report community trends, pain points, or opportunities to the internal team.

Act as the voice of the community to ensure user feedback is heard internally.

Maintain a strong understanding of features and updates to provide accurate information.

Requirements

Fluent in English (spoken and written) – required for daily communication with global users and internal teams.

Proven experience in customer support, community management, or similar roles.

Passion for gaming and familiarity with streaming platforms (e.g., Twitch, YouTube, TikTok).

Strong communication and interpersonal skills.

Able to multitask and adapt in a fast‑paced, remote working environment.

Experience with tools such as Discord, Zendesk, Jira, or similar.

Flexible with working hours and able to coordinate with global teams across different time zones.

Self‑driven, proactive, and solution‑oriented.

Knowledge of the streaming and gaming industry.

Experience in preparing weekly and monthly reports on user inquiries and communicating issues to management.

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